Terms & Conditions

1. Introduction

Welcome to Floynex Pay. These Terms and Conditions govern your access to and use of the Floynex Pay platform, website, desktop web application, mobile applications, APIs, and related payment services operated by FLOYNEX DIGITAL TECHNOLOGIES LTD ("Floynex", "Company", "we", "us", or "our").

By accessing, registering for, downloading, or using our services, you agree to be legally bound by these Terms. If you do not agree, do not use the Platform.

2. Eligibility and Registration

• Age Requirements: You must be at least 18 years old to create an account.
• Information Accuracy: You must provide true, accurate, and current information during onboarding.
• Account Security & Official App Distribution: You must download the official Floynex Pay mobile application **strictly from the Google Play Store**. Do not download the app from unverified external sources, third-party APK sites, or links sent via unsolicited messages, emails, or social media.
• Prohibited Behavior: You may not impersonate any person or entity, or create fraudulent accounts.
• Device Ownership: You must legally own or control the devices used to access the platform.
• Account Profiles & Toggling: Users can access settings to toggle or switch their account from a personal account to a business account at any time. If set to a Business Account, transaction records display the registered business name. If set to a Personal Account, records display the individual's government-issued identification names.

3. Account Security, Passwords, and PIN Confidentiality

You are solely responsible for maintaining the confidentiality of your passwords, transaction PINs, biometric login data, verification codes (OTPs), devices, and account credentials.

Strict No-Sharing Policy: You must never share your account password, login credentials, or secret transaction PIN with anyone under any circumstances—this includes Floynex support staff, system administrators, and official Floynex agents. Floynex personnel will never ask for your password or transaction PIN. Floynex shall not be liable for losses resulting from unauthorized account access caused by sharing your secrets, falling for phishing scams, or failing to secure your device environment.

4. Acceptable Use Policy

You agree NOT to directly or indirectly:

• Reverse engineer, decompile, or copy our software, interfaces, or systems.
• Use bots, automated scrapers, or scripts to manipulate or extract data.
• Upload malicious software, viruses, worms, or trojans.
• Conduct fraudulent transactions, use stolen payment credentials, or engage in money laundering.
• Use Floynex Pay to sell illegal goods, narcotics, weapons, or unlicensed financial instruments.
• Attempt unauthorized access to company servers, networks, or databases.

5. Payment Processing, Wallets, and Transaction Limits

Floynex provides payment aggregation and transaction processing services. Transaction completion times may vary depending on third-party providers, network conditions, and mobile network operators.

M-Pesa Integration and Ledger Mechanics: Floynex processes payments into the platform from M-Pesa to the Floynex wallet via Safaricom Daraja live APIs utilizing STK Push and a designated Paybill gateway (`4050385`) matching your unique wallet ID format (`MSF` followed by 8 digits, e.g., `MSF12345678`). Wallet-to-wallet transfers are handled instantly using internal ledger logic, while outbound transfers route securely via B2C infrastructure.

6. QR Codes, Account Data Sharing, and Verification

The platform provides built-in tools allowing users to download or display a unique QR code for external scanning, alongside dashboard buttons to copy or directly share account numbers. During wallet-to-wallet transfers, scanning an active QR code auto-types the recipient's account number.

User Verification Duty: Users are required to double-check and verify the recipient's identity details before confirming a transfer. Floynex is not liable for wallet funds transferred to an incorrect account due to user input errors or scanning mistakes.

7. In-App Inbox Communication and Alerts

Floynex operates an internal user Inbox system. Users will receive direct administration panel messages regarding corporate information, platform emergencies, scheduled maintenance updates, system warnings, and account policy notices. Notices sent to this inbox are considered legally delivered.

8. Fees, Chargebacks, and Refund Policies

Applicable transaction fees will be disclosed before confirmation. Once successfully processed, all fees are final and non-refundable unless required by law or verified platform technical errors.

9. Verification, Anti-Money Laundering (AML), and KYC

To comply with legal regulations, Floynex may request identity verification documents (KYC), ID/passport front-and-back screenshots, business details, or proof of origin of funds at any time. Failure to comply may result in account suspension.

10. Dispute Window and Reporting Errors

Any errors, unauthorized transactions, or payment discrepancies must be reported to Floynex customer support within **thirty (30) days** from the transaction date. Failure to report an error within this window constitutes a waiver of your right to dispute.

11. Mobile Application & App Store Compliance

When downloading Floynex Pay via the official Google Play Store, you acknowledge that these terms are between you and Floynex. You must avoid unverified third-party mirrors or sideloaded APKs.

12. Account Inactivity and Abandoned Balances

Accounts with zero login activity for twelve (12) consecutive months will be deemed inactive, subject to administrative ledger maintenance rules.

13. Suspension, Termination, and Asset Freezing

We reserve the right to suspend or terminate accounts immediately where fraud, security breaches, credential sharing, or violations of these Terms are suspected.

14. Intellectual Property Rights

All trademarks, logos, software, and application interfaces associated with Floynex Pay remain the exclusive property of FLOYNEX DIGITAL TECHNOLOGIES LTD.

15. Indemnification

You agree to indemnify and hold harmless Floynex, its directors, and employees from claims arising out of your breach of these Terms or unauthorized sharing of your credentials.

16. Limitation of Liability

To the maximum extent permitted by law, Floynex shall not be liable for indirect or consequential damages, loss of funds caused by credential disclosure, or third-party telecommunication failures.

17. Governing Law & Dispute Resolution

These Terms shall be governed by and construed under the **Laws of the Republic of Kenya**.